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1. Eligibility for Returns
Due to the nature of food products, returns are accepted only if:
The product is damaged in transit
The wrong product has been delivered
Returns must be requested within 5 days of delivery. Opened or used packages are not eligible for return.
2. Process
To initiate a return:
Email support@wiltonspices.com
with your order details and photos of the product
Once approved, send the product back in original packaging
3. Refund Timeline
Refunds will be processed within 7–10 business days after inspection
Refunds will be credited to the original payment method
4. Non-Refundable Conditions
Opened, used, or improperly stored products
Requests made after 5 days of delivery
5. Shipping Costs
If the return is due to our mistake, we will bear the shipping cost. Otherwise, it will be the customer’s responsibility.